Provision of Travel Services

The ECB intends to award a service contract to one provider for the provision of travel services. Work packages to be delivered include: 1) Resources for travel service delivery; 2) Travel services offline/online booking; 3) VIP services; 4) 24/7 services; 5) Hotel direct payment; 6) Visa services; and 7) Group bookings. The scope of the contract may be subject to change, subject to the ECB’s business needs, in line with the main scope, objectives and the spirit of the contract. The services may be offered partially at the ECB premises in form of an onsite travel agency. The contract is envisaged to start on 15 November 2021 and shall remain in force for a period of 3 years. The ECB may request an extension of the contract, but the total duration of the contract shall not exceed 4 years. Since an implementation and handover period from the current service provider to the new contractor is foreseen, the actual service provision is envisaged to start 22 January 2022.